Customer Service Representative

Position Accountabilities

• Prepare and review reports for Customer Service Managers
• Prepare detailed cost estimates, invoices and sales orders
• Review information on estimates and invoices with Customer Service Managers
• Provide assistance and support to Manager, Customer Services and Customer Service
• Complete costing, cost transfers, and miscellaneous cost entries
• Coordinate information with engine shop when necessary
• Coordinate with other shops to request shop visits for warranty & calculate applicable pro-rata credits on estimates and invoices
• Prepare warranty claim sheets and submission of claims to P&WC through SAP system, and liaison with P&WC rep on an ongoing basis
• Forward necessary entries to the accounting department
• Answer incoming calls and provide front line support
• Perform all other duties as required to ensure departmental efficiencies
• Monitor warranty payments from P&WC
• Health & Safety
  • All employees have the responsibility to participate in programs aimed at improving health & safety and the environment.
  • This can be achieved by identifying hazards and risks, preventing pollution to the environment, complying with all provincial and federal regulations, and promoting continuous improvement to meet and exceed established goals and objectives.

Qualifications

• Minimum grade 12 with related post-secondary education or equivalent work experience
• Work experience in Accounting, Sales, Customer Service or a related field.
• Ability to multitask and shift roles as required
• Strong mathematical skills
• Excellent interpersonal communication skills
• Strong technical learning ability
• Industry knowledge would be considered an asset
• Familiarity with Windows and Microsoft Office
• Ability to work flexible hours with occasional overtime
• Self-motivated

Working Environment

• An individual in this capacity must be aware of that the position will involve:
  • Working in an office setting, spending extended periods of time sitting at a computer.
  • Must be willing to walk to various areas throughout the facility as well as carting parts to various departments of which safety shoes would be required.
  • There will be no requirement to wear personal protective equipment (PPE) on a regular basis, unless asked to work in an area where such a requirement exists.
  • Overtime may be required from time to time to ensure responsibilities are fulfilled.