Help desk analyst

Job details

• Location Mississauga, ON L5N 1W1
• Workplace information On site
• Salary $31.00 hourly / 30 hours per Week
• Terms of employment Permanent employment Full time
• Early Morning
• Start date Starts as soon as possible
• vacancies 1 vacancy
• Source Job Bank #3067431

Overview

Languages

English

Education

• Bachelor's degree

Experience

1 year to less than 2 years

On site

 Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service

Supervision

• 5-10 people

Experience and specialization

Computer and technology knowledge

• MS Office
• MS Windows

Additional information

Transportation/travel information

• Willing to travel

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail

Personal suitability

• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Who can apply to this job?

Only apply to this job if:

• You are a Canadian citizen, a permanent or a temporary resident of Canada.
• You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

How to apply

Direct Apply

By applying directly on Job Bank (Direct Apply)

In person

2000 Argentia Rd, Plaza 4 suite 240

Mississauga, ON

L5N 1W1

Between 08:30 AM and 05:00 PM

This job posting includes screening questions. Please answer the following questions when applying:

• What is your current level of study?