Homeowner Services Coordinator

Homeownership Services Coordinator

What is Habitat for Humanity?

Habitat for Humanity PEI is a non-profit organization working toward an Island community where everyone has an opportunity to live in a safe, sound, and affordable home. With the help of our generous volunteers, the organization has provided 72 families with safe, decent, and affordable housing throughout Prince Edward Island.
Habitat for Humanity PEI is one of 49 Habitat for Humanity Canada affiliates.

We are looking for a team member who have a professional demeanor, a strong work ethic, excellent communication skills, and who will work with all partner families providing an excellent friendly service by being courteous and helpful.

Responsible for all aspects of family engagement, including but not limited to family attraction, selection, and support of all HFHPEI family homeowners.

Responsibilities include:

• Reports to the CEO
• Leads recruitment campaigns to attract family applications and support external relationship building with the broader community
• Manages all inquiries regarding family applications
• Provides support, encouragement, and counsel to applicants
• Stays informed of other community services that can support community housing needs (navigation)
• Networks with other community organizations, groups, and corporations to support the goals
• Manages up-to-date application and selection processes (including working with the Homeowner Services Committee and Board)
• Supports the work of the Homeowner Services Committee (including information sharing, policy, procedures and process development, and alignment of priorities)
• Compiles and provides applicant packages for review by the Homeowner

Services Committee

• Develops and administers education program (including potential families and

Partner Family stage, including orientation and mentoring)

• Builds and maintains relationships and ensures timely and appropriate communications with Partner Families (including build site progress)
• Collaborates with the Team to ensure a safe environment for Partner Families
• Manages Partner Family volunteer hours and volunteer recognition, working with the Operations Coordinator (database management) and coordinating with

Managers

• Ensures all Family Services-related documents, both internal and external, stay current and operate effectively under current policies. Provides public relations and social media content to the Marketing and Communications Coordinator

• Works with the Marketing and Communications Coordinator on the development of communications

• Manages the financial and legal commitments, including coordinating insurance, managing mortgage delivery, and managing mortgage reporting processes

• Reviews family services and mortgage policy annually and makes policy recommendations

• Supports the CEO with the development of reporting and evaluation

An Equal Opportunity Employer:

At Habitat, we believe in the difference that access to opportunity makes. We believe in this for homeownership, and we believe in this for employment. Habitat for Humanity
PEI Inc. is an equal opportunity employer and encourages applications from BIPOC, persons with disabilities, the LGBTQ2+ community, and women. Please let us know if you have a disability or need that requires accommodation. We know the strongest teams are diverse, and we encourage our employees to bring their authentic, original, and best selves to work.

Job Type: Full-time

Salary: $45,000.00-$50,000.00 per year

Benefits:

• Extended health care

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Charlottetown, PE: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)