Phone and Cashier Support

CHANEL is currently looking for a temporary Phone and Cashier Support for our Yorkdale Boutique, located in Toronto. This is a full time temporary position until the end of December.As a Phone and Cashier Support, you will be answering all phone inquiries in a professional, timely, and courteous manner. You will also effectively perform cashier and administrative duties in support of a variety of assigned functions required for the Boutique and the Head Office, while maintaining the CHANEL standards of excellent customer service, product knowledge and care, personal presentation and teamwork at all times.

Main Responsibilities:

• Providing excellent customer service on the phones
• Accurately document messages and deliver to Fashion Advisors on a timely manner
• Establish and provide strong client relationships over the phones by responding promptly and appropriately to all internal and external queries and ensuring that all clients are kept informed as appropriate
• Help at cashier with processing transactions precisely as needed
• Ensuring Cash and Wrap stations are prepared and stocked as needed
• Prepare packaging and assist with gift wrapping parcels as needed
• Always provide the highest level of customer service to colleagues, including prompt response to requests from Clients, Boutique Management and Head Office
• Communicate appropriately and effectively with colleagues and management within own and other Boutiques, as well as with CHANEL Head Office as required
• Apply a helpful and courteous manner towards all colleagues, remaining reliable, supportive and flexible as the business demands
• Ensure absolute confidentiality of the Company’s commercial activities and internal affairs at all times

The ideal candidate for this position will have the following background:

• Experience in customer service; Experience in retail and phone customer service is an asset
• Excellent communicate skills, and the ability to handle multiple tasks simultaneously
• Strong organization and follow-up skills (essential)
• Proven ability to work in a fast-paced environment
• Willing to work retail business hours which include weekends and flexible to business demands, including some out of hours as required.
• Professional presentation and behavior

Although comprehensive the job description is not exhaustive and additional duties may be added according to the needs of the business and as requested by the Boutique Director, Assistant Boutique Director, Fashion Division Director or CHANEL Head Office.CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices.Accommodations are available upon request for candidates with disabilities throughout the recruitment process.

CHANEL